When will I receive my order ?
We aim to deliver orders within Indonesia in 3–6 business days under normal conditions. For international shipments, delivery times vary based on the carrier selected.
Once your order ships, you will receive a confirmation email with a tracking link to follow its journey in real time.
Please note that occasional delays may occur due to carrier issues, enhanced safety protocols at our fulfillment centers, or national holidays when our partners do not operate. We value your patience and will keep you informed if any unforeseen circumstances affect your delivery.
Do you offer priority shipping?
We do not offer a dedicated “Priority Shipping” option. Instead, the delivery timeline is determined by the shipping method you select at checkout.
Rest assured, once your order is placed, our team processes and prepares it for dispatch as quickly as possible—typically within the same business day for orders received before our cutoff time—to help ensure timely delivery in line with your chosen service.
Who will handle the shipping of my order?
We are committed to ensuring your order is delivered promptly and reliably. At present, we partner with trusted logistics providers—J&T Express, J&T Cargo, and SPX—to handle the shipping and fulfillment of your orders. These established carriers are selected for their proven track record in secure, efficient transportation and customer service excellence.
Our shipping process is designed with transparency in mind: once your order is confirmed, you’ll receive a tracking number via email so you can monitor its progress in real-time. Delivery times may vary based on your location, order volume, and carrier schedules—typically ranging from 2-7 business days within supported regions—but we strive for consistency and will notify you of any potential delays upfront.
If you have specific questions about your shipment or need assistance with tracking, our dedicated customer support team is here to help. Feel free to reach out at zerofoodsid.customercare@gmail.com or through your account dashboard.
Your satisfaction is our priority, and we’re continually evaluating partnerships to enhance our delivery experience.
Will I receive shipping updates?
Yes, we’ll keep you informed every step of the way. You’ll receive timely email notifications with clear updates on your order status, and you can securely access real-time tracking details at any time by logging into your account.
Our goal is to ensure full transparency and peace of mind throughout the delivery process.
We’re here to assist you.
If you’re experiencing any issues with your delivery—whether it seems delayed, missing, or not quite right—we sincerely apologize for the inconvenience. Your satisfaction is our priority, and our dedicated support team is ready to help resolve this promptly.
Please contact us within 7 days of your order being placed or marked as delivered. This allows us to investigate thoroughly with our logistics partners and ensure the best possible outcome for you.
Important Note: To qualify for full assistance, including potential reimbursement or replacement for lost or undelivered packages, we must be notified within this 7-day window. Requests received after this period may limit our ability to cover associated costs or resolve the issue under our standard policy.
For guidance on returning items or any other inquiries, please visit our Returns page for clear, step-by-step instructions.
Rest assured, we’re committed to making things right—contact us today, and we’ll take care of the rest.