Returns Policy
At Zero, we prioritize transparency and customer satisfaction, which is why we offer a straightforward 30-day return policy from the date of delivery. You may return any product for a full refund, provided it meets our eligibility criteria.
Eligibility for Refund
To qualify, items must be unused, unopened, and in their original condition, exactly as received. This ensures we can maintain the highest standards of quality and safety for all our customers.
Return Shipping Responsibilities
For unopened products, the cost of return shipping is the responsibility of the customer. We recommend considering this prior to purchase to ensure a smooth experience. We appreciate your understanding in helping us keep our processes efficient and sustainable.
To begin the process, please log in to your Zero account. Complete the return request form, and a dedicated member of our Customer Experience team will promptly reach out to guide you through the next steps.
If you do not yet have an account, you can easily create one or contact our support team directly for assistance. We’re here to help every step of the way.
Thank you for choosing Zero—we value your trust and are committed to making your experience seamless and reliable.
30-Day Money-Back Guarantee
We stand behind our product with a full Money-Back Guarantee for first-time Zero orders, allowing you to try it with complete confidence.
If Zero isn’t the right fit for you, simply contact us within 30 days of delivery to initiate a return and request a refund under the Money-Back Guarantee. This applies to qualifying orders up to Rp 300.000,- in value. For all approved refunds, a standard Rp 70.000,- shipping and handling fee will be deducted.
Please review the complete terms and conditions before placing your order.
Refund Processing Delay
Refunds are typically processed and credited to your account within 3–5 business days. If the refund has not yet appeared, we advise verifying the status directly with your bank or credit card issuer support.
Should the refund remain outstanding after confirmation with your payment provider, please reach out to our customer support team for assistance.